Refund policy

Return Policy

Summit offers a 14-day return policy for unused items, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your scooter or bike must be unused and in its original packaging. You’ll also need the receipt or proof of purchase that was emailed to you upon purchase of your item.

To start a return, you can contact us at info@summitscooters.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we charge a flat rate shipping fee of $50 CAD for returns due to shipping and restocking costs.

You can always contact us for any return question at info@summitscooters.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Limited Warranty Policy

Every Summit Scooter includes a 180 day limited warranty. This warranty begins the day your scooter is received and covers all components of the scooter with the exception of batteries and tires. Warranty claims are limited to manufacturing defects and are not valid in cases of user error.

Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.